Terms to return / exchange:
- Reason to return due to fault of products, not by mind change from customer.
- Returned products need to enclose with the buying receipt
- Products enclosed with full accessories (keeping bag with Sleep Baby logo, using instruction…) and promoted gift (if any)
- Products in valid of return / exchange: 72 hours from receiving the products. 72-hour time frame begins once you receive the products to the time you send back to Sleep Baby according to record of Post Office.
- These items are made to your specifications cannot be returned, we will make the new products to exchange for you
- Please specific the product fault & take photo of it, send to us within 12 hours after receiving by Zalo/Viber Hotline 0919.275.000 – Email: firstname.lastname@example.org – Inbox FB: https://www.facebook.com/sleepbaby.vn/ )
How to return / exchange:
- Please notify us & send return / exchange products back to Sleep Baby 202A Nguyen Thi Minh Khai street, Ward 6, District 3, HCM city. We will discuss & choose the most suitable way as per customer wish as below:
- Arrange an exchange to the new products at the same price
- Let customer pay the difference to get the higher price products
- Do Bank transfer to the account customer provide
- Pay back cash directly at Sleep Baby shop
Further Assistances please contact: